Client: BT Business
Background:
The project was to extend the functionality of the BT Business App. This was done, in part, by extending features the functionality to control features of your wi-fi network. For example, setting up wi-fi discs and hubs, viewing connected devices etc. We wanted to create the experience that was very simple and easy to follow, for this reason we used bold and clear directions on each page aided by the illustrations.
What we did:
○ Upgraded existing journeys on setting up the hub and managing services.
○ Added new journeys for the 4G Device - set up journey and feature controls
○ Created the Core app designs to accommodate the new journey
○ Tablet designs
○ Upgrade and redesign content controls, speed test and app homepage journeys
Role: UI, UX, Illustration
Problems with existing journey
Instructions for setting up hub was confusing and long winded, as it was lacking clear structure and consistency. UI and illustrations where inconsistent across the module and not matching the rest of the app, this created further confusion and distrust with users.
Solutions
Simplify the instructions by using one line headlines and real guidance. Make UI illustrations and infographics consistent across the whole module
Speed test journey
Tablet designs
